Terms and Conditions

Website www.wurn.eu (hereinafter referred to as the “Website”) is owned by Wurn OÜ (registration code 17231525, Haeska village, Saaremaa, Estonia).

The products presented on the website are for information only. If you would like to place an order or request a resale, please contact us at info@wurn.eu or +372 5628 6826. Product descriptions displayed on the website do not constitute a binding offer.


1. Validity of the sales contract and product information

The sales contract is concluded after the customer confirms the order and Wurn OÜ issues an invoice. All products are manufactured or assembled by hand. The description and features of the goods are provided with the respective product.

2. Placing an order

Please choose one of the following options:

After receiving your enquiry, we will contact you to confirm the details of the order and issue an invoice for payment.

3. Payment methods

Orders can be paid for by bank transfer based on an invoice.

Company details for invoicing

Company name: Wurn OÜ
Registration code: 17231525
KMKR number: EE102856330
Address: Luha, Haeska village, Saaremaa parish, Saare county, 94142, Estonia.

Bank: AS LHV Pank
IBAN: EE897700771011718393
SWIFT/BIC: LHVBEE22

E-mail: info@wurn.eu
Phone: +372 5628 6826

4. Delivery

For detailed conditions and more information see: https://wurn.eu/en/order-delivery/

5. Right of withdrawal and returns

The consumer has the right to withdraw from the contract without giving any reason within 14 days of receiving the goods. The right of withdrawal does not apply if the product has been made according to the customer’s specifications or clearly personalised (e.g. a custom-made urn).

Returned goods must be unused, undamaged and in their original packaging. Return shipping costs are borne by the buyer, except where the return is due to a defect or an incorrect product.

To exercise the right of withdrawal, the buyer must send a corresponding email to info@wurn.eu no later than 14 days after receiving the goods. The payment will be refunded within 14 days from the receipt of the returned goods.

6. Complaints and claims

Wurn OÜ is liable for any defects in the product that become apparent within two years from the date of delivery. If a defect occurs, please contact us at info@wurn.eu or by phone at +372 5628 6826.

7. Processing of personal data

Wurn OÜ uses the customer’s personal data only for the purpose of fulfilling the order and delivery. The data will not be passed on to third parties, except to the transport service provider.

8. Resale and cooperation

Wurn OÜ cooperates with funeral parlours and distributors in Estonia and internationally. If you would like to receive more information about wholesale prices, partner conditions or cooperation opportunities, please write to info@wurn.eu or call +372 5628 6826.

9. Dispute resolution

If you have any complaints, please contact us by email or phone. If an agreement cannot be reached, the consumer has the right to contact the Consumer Disputes Commission or the EU Consumer Dispute Resolution Platform and the Court of Arbitration