Privacy Policy
Processing of Personal Data
The data controller of the wurn.eu online store is Wurn OÜ, with registration code 17231525, located at Haeska village, Saaremaa. Phone: +372 56665367 and +372 56286826, Email: info(at)wurn.eu
What personal data is processed
Wurn OÜ is the data controller, and the company transfers the necessary personal data for processing payments to the authorized processor Montonio Finance OÜ.
– Name, phone number, and email address;
– Delivery address of the goods;
– Bank account number;
– The cost of goods and services and payment-related data (purchase history);
– Customer support details;
– IP address.
What is the purpose of processing personal data?
Personal data is used to manage customer orders and deliver goods.
Purchase history data (purchase date, goods, quantity, customer information) is used to generate an overview of purchased goods and services and to analyze customer preferences.
The bank account number is used for processing payment refunds to the customer.
Personal data such as email, phone number, and customer name is processed to address issues related to the provision of goods and services (customer support).
The IP address or other network identifiers of the online store user are processed for providing the online store as an information society service and for creating web usage statistics.
Legal basis
The processing of personal data is carried out for the purpose of fulfilling the contract concluded with the customer.
The processing of personal data is carried out to fulfill a legal obligation (e.g., accounting and resolving consumer disputes).
Recipients to whom personal data may be transferred
Personal data is shared with the webshop’s customer support team for managing purchases, purchase history, and resolving customer issues.
The name, phone number, and email address are shared with the chosen shipping service provider. If the product is delivered by a courier, the customer’s address is also provided, along with the contact details.
Security and Access to Data
Personal data is stored on WordPress servers located in a European Union member state or a country within the European Economic Area (EEA). Data may be transferred to countries that the European Commission has determined to provide an adequate level of data protection, or to U.S. companies that are part of the Privacy Shield framework or adhere to other European Union data protection requirements, such as standard contractual clauses.
Access to personal data is granted to the employees of the online store who are authorized to view personal data in order to resolve technical issues related to the use of the online store and to provide customer support services.
The online store implements appropriate physical, organizational, and information technology security measures to protect personal data from accidental or unlawful destruction, loss, alteration, unauthorized access, and disclosure.
The transfer of personal data to the online store’s authorized processors (e.g., ) occurs based on contracts between the online store and the authorized processors. Authorized processors are required to ensure appropriate protection measures for personal data processing.
Access to and correction of personal data
You can access and make corrections to your personal data through your user profile on the webshop. If the purchase was made without a user account, you can view and correct your personal data through customer support.
Withdrawal of consent
If the processing of personal data is based on the customer’s consent, the customer has the right to withdraw consent by notifying customer support via email.
Retention
When a customer’s account in the online store is closed, personal data will be deleted, except when such data needs to be retained for accounting purposes or to resolve consumer disputes.
If a purchase is made in the online store without a customer account, the purchase history will be retained for three years.
In case of disputes related to payments and consumer disputes, personal data will be retained until the claim is fulfilled or until the statute of limitations expires.
Personal data necessary for accounting purposes will be retained for seven years.
Deletion
To delete personal data, you must contact customer support via email. The deletion request will be responded to within one month, and the exact period for data deletion will be specified.
Data transfer
A request for data portability submitted via email will be responded to within one month. Customer support will verify the identity and inform you about the personal data that is eligible for transfer.
Direct marketing messages
The email address and phone number are used for sending direct marketing communications if the customer has given their consent. If the customer does not wish to receive direct marketing communications, they can either follow the opt-out link in the email footer or contact customer support.
If personal data is processed for direct marketing purposes (profiling), the customer has the right to object at any time to the processing of their personal data, including any profiling related to direct marketing. , the customer must notify customer support by email (the relevant information must be provided clearly and separately from any other information).
Dispute resolution
Disputes related to the processing of personal data will be resolved through customer support via info@wurn.eu. The supervisory authority is the Estonian Data Protection Inspectorate (info@aki.ee).
Wurn.eu Contact Information
If you have any questions regarding this privacy policy or the processing of your personal data by wurn.eu, please contact us via email at: info@wurn.eu
Wurn.eu online store processes, discloses, stores, and uses your personal data and other information securely, fairly, and legally in accordance with EU and international laws.
We respect your privacy!