{"id":1702,"date":"2024-10-29T19:53:09","date_gmt":"2024-10-29T17:53:09","guid":{"rendered":"https:\/\/wurn.eu\/terms-and-conditions\/"},"modified":"2026-04-21T18:47:38","modified_gmt":"2026-04-21T15:47:38","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/wurn.eu\/en\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1702\" class=\"elementor elementor-1702 elementor-928\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-412ac26a e-flex e-con-boxed e-con e-parent\" data-id=\"412ac26a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-29ae6b0e elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"29ae6b0e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Terms and Conditions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b919138 elementor-widget elementor-widget-text-editor\" data-id=\"b919138\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1><span style=\"font-size: 15px; font-weight: 400;\">Website <\/span><a style=\"font-size: 15px; font-weight: 400;\" href=\"https:\/\/www.wurn.eu\">www.wurn.eu<\/a><span style=\"font-size: 15px; font-weight: 400;\"> (hereinafter referred to as the &#8220;Website&#8221;) is owned by Wurn O\u00dc (registration code 17231525, Haeska village, Saaremaa, Estonia).<\/span><\/h1><p>The products presented on the website are for information only. If you would like to place an order or request a resale, please contact us at <a style=\"font-size: 16px;\" href=\"mailto:info@wurn.eu\">info@wurn.eu<\/a> or <a href=\"tel:+37256286826\">+372 5628 6826<\/a>. Product descriptions displayed on the website do not constitute a binding offer.  <\/p><hr><h2>1. Validity of the sales contract and product information<\/h2><p>The sales contract is concluded after the customer confirms the order and Wurn O\u00dc issues an invoice. All products are manufactured or assembled by hand. The description and features of the goods are provided with the respective product.  <\/p><h2>2. Placing an order<\/h2><p>Please choose one of the following options:<\/p><ul><li>select a suitable product and click &#8220;<a href=\"https:\/\/wurn.eu\/en\/contact\/\" target=\"_blank\" rel=\"noopener\">Send enquiry<\/a>&#8220;<\/li><li>write to <a href=\"mailto:info@wurn.eu\">info@wurn.eu<\/a><\/li><li>call <a href=\"tel:+37256286826\" target=\"_blank\" rel=\"noopener\">+372 5628 6826<\/a><\/li><\/ul><p>After receiving your enquiry, we will contact you to confirm the details of the order and issue an invoice for payment.<\/p><h2>3. Payment methods<\/h2><p>Orders can be paid for by bank transfer based on an invoice.<\/p><p data-start=\"0\" data-end=\"34\"><strong data-start=\"0\" data-end=\"34\">Company details for invoicing<\/strong><\/p><p data-start=\"36\" data-end=\"186\">Company name: Wurn O\u00dc<br data-start=\"59\" data-end=\"62\">Registration code: 17231525<br data-start=\"84\" data-end=\"87\">KMKR number: EE102856330<br data-start=\"111\" data-end=\"114\">Address: Luha, Haeska village, Saaremaa parish, Saare county, 94142, Estonia.<\/p><p data-start=\"188\" data-end=\"236\">Bank: AS LHV Pank<br data-start=\"205\" data-end=\"208\">IBAN: EE897700771011718393<br data-start=\"46\" data-end=\"49\">SWIFT\/BIC: LHVBEE22<\/p><p data-start=\"238\" data-end=\"284\" data-is-last-node=\"\" data-is-only-node=\"\">E-mail: <a rel=\"noopener\" data-start=\"246\" data-end=\"258\">info@wurn.eu<\/a><br data-start=\"258\" data-end=\"261\">Phone: +372 5628 6826<\/p><h2>4. Delivery<\/h2><div>For detailed conditions and more information see: <a href=\"https:\/\/wurn.eu\/en\/order-delivery\/\" target=\"_blank\" rel=\"noopener\">https:\/\/wurn.eu\/en\/order-delivery\/<\/a><\/div><h2>5. Right of withdrawal and returns<\/h2><p>The consumer has the right to withdraw from the contract without giving any reason within 14 days of receiving the goods. The right of withdrawal does not apply if the product has been made according to the customer\u2019s specifications or clearly personalised (e.g. a custom-made urn). <\/p><p>Returned goods must be unused, undamaged and in their original packaging. Return shipping costs are borne by the buyer, except where the return is due to a defect or an incorrect product. <\/p><p>To exercise the right of withdrawal, the buyer must send a corresponding email to <a href=\"mailto:info@wurn.eu\">info@wurn.eu<\/a> no later than 14 days after receiving the goods. The payment will be refunded within 14 days from the receipt of the returned goods. <\/p><h2>6. Complaints and claims<\/h2><p>Wurn O\u00dc is liable for any defects in the product that become apparent within two years from the date of delivery. If a defect occurs, please contact us at <a href=\"mailto:info@wurn.eu\">info@wurn.eu<\/a> or by phone at <a href=\"tel:+37256286826\">+372 5628 6826<\/a>. <\/p><h2>7. Processing of personal data<\/h2><p>Wurn O\u00dc uses the customer&#8217;s personal data only for the purpose of fulfilling the order and delivery. The data will not be passed on to third parties, except to the transport service provider. <\/p><h2>8. Resale and cooperation<\/h2><p>Wurn O\u00dc cooperates with funeral parlours and distributors in Estonia and internationally. If you would like to receive more information about wholesale prices, partner conditions or cooperation opportunities, please write to <a href=\"mailto:info@wurn.eu\">info@wurn.eu<\/a> or call <a style=\"font-size: 16px;\" href=\"tel:+37256286826\" target=\"_blank\" rel=\"noopener\">+372 5628 6826<\/a>. <\/p><h2>9. Dispute resolution<\/h2><p>If you have any complaints, please contact us by email or phone. If an agreement cannot be reached, the consumer has the right to contact the Consumer Disputes Commission or the EU Consumer Dispute Resolution Platform and the Court of Arbitration <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fffe777 elementor-align-center elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"fffe777\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/wurn.eu\/en\/catalogue\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Catalogue<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Terms and Conditions Website www.wurn.eu (hereinafter referred to as the &#8220;Website&#8221;) is owned by Wurn O\u00dc (registration code 17231525, Haeska village, Saaremaa, Estonia). The products presented on the website are for information only. If you would like to place an order or request a resale, please contact us at info@wurn.eu or +372 5628 6826. Product&#8230;<\/p>\n","protected":false},"author":1,"featured_media":1635,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-1702","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Terms and Conditions - Felt craft urns<\/title>\n<meta name=\"description\" content=\"See WURN O\u00dc terms and conditions. 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